Terms of sale

Loftyn is an online furniture retailer operated by 12756528 Canada Inc., a Canadian company, and that company is who you are buying from. We sell pieces made and stocked by our suppliers, and each piece ships to you from its supplier’s warehouse in Canada.

You can reach us at hello@loftyn.ca. We do not publish a phone number yet.

• Every price is in Canadian dollars.
• Tax (GST, HST, PST or QST) is calculated from your delivery province and shown at checkout before you pay.
• Delivery is charged on every order. It is priced live at checkout for your address and the pieces in your cart, and shown before you pay. There is no free-delivery threshold.
• If a piece is listed at a price that is clearly an error, we tell you before the order goes ahead, and you can cancel: nothing is charged, or anything already paid is refunded in full.

• When you place an order, we email you a confirmation with your order number. Keep it: you need it to track or return the order.
• Card payments: your card is authorized when you place the order and charged only once the supplier confirms your piece is available. If it cannot be confirmed, we release the authorization and nothing is charged for that piece.
• Pay over time: if you choose an instalment provider at checkout, that provider decides whether you are approved, shows you its terms before you commit, and takes payment under those terms when you place the order. If we then cannot supply a piece, we cancel it and the provider refunds you.
• Card details are entered on our payment processor’s page. We never see or store your full card number.

• Stock is held by our suppliers and can change between the moment you order and the moment they confirm it. If a piece is no longer available, we tell you by email, cancel that piece and charge nothing for it, or refund it in full if it was already paid.
• We may also decline or cancel an order we cannot fulfil properly — for example a delivery address we cannot reach, or a payment we cannot verify. You are never charged for an order we cancel.
• You can cancel free of charge within 24 hours of placing your order, as long as it has not been dispatched: email hello@loftyn.ca with your order number, and we release the authorization or refund you in full.
• After 24 hours, a piece that has not been dispatched can still be cancelled, but the card processing fee on your payment and a 20% restocking fee apply. Once a piece has been dispatched, it can no longer be cancelled, and the returns terms below apply.

• Dimensions, materials and finishes come from the piece’s maker. Natural materials such as wood, stone and leather vary from piece to piece, and colours look different on different screens.
• Please measure your doorways, stairs and room before you order. Our fit guide shows how, and checkout asks for your access details so we can check them against the piece before it ships.

Delivery is charged on every order and priced live at checkout for your address.

We price delivery live at checkout, from the supplier's warehouse to your address, based on the weight and size of the pieces in your order — you see the price before you pay. There is no free-delivery threshold.

If a live price is not available for your address, checkout offers a delivery quote from our team instead; no payment is taken until you approve it.

Tell us about your delivery — door width, stairs and elevator access — so we can check it against the piece before it ships.

Carrier delivery does not include placement in a room of your choice or assembly. Your delivery date is confirmed by email once your order ships.

We deliver within Canada only.

Please check your delivery when it arrives. If anything is damaged, tell us within 7 days of delivery with photos so we can put it right.

You have 7 days from delivery to return a piece.

Pieces must be unused and in their original packaging. Return shipping is paid by you, and a 20% restocking fee applies.

To start a return, email hello@loftyn.ca with your order number. Once we receive and inspect the returned piece, we refund your original payment method.

If your delivery arrives damaged, tell us within 7 days of delivery with photos, and we will help put it right.

This does not affect your statutory rights.

Every piece carries its manufacturer's warranty.

We don't set a single storewide warranty period — coverage and duration come from the piece's own manufacturer.

To file a claim, email hello@loftyn.ca with your order number, the product and photos, and we will help you through the manufacturer's process.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Nothing in these terms takes away a right you have under the consumer protection law of your own province. If you live in Québec, every protection of Québec’s Consumer Protection Act still applies to your order.

These terms are available in English and in French.

We may update these terms from time to time. The version shown on this page on the day you place an order is the one that applies to that order.

Questions about an order or about these terms: write to hello@loftyn.ca with your order number if you have one.