Track an order

The order number is on your confirmation and starts with LO-. Enter it with the email you ordered with and we will take you straight to the order.

In-stock pieces skip the production stage and go straight from confirmed to ready to ship.

Confirmed

We have your order. A person checks the address, your access details and the piece’s availability with the supplier, and your card is charged once the supplier confirms it. If anything looks wrong, we email you before the piece ships.

In production

Only for a piece the maker builds after you order. In-stock pieces skip this stage.

Ready to ship

Your piece is packed at the supplier’s warehouse, and the carrier is being booked.

Delivery scheduled

The piece is with the carrier. Parcels come with a tracking number; larger pieces travel by freight, and the carrier arranges the delivery with you.

Delivered

The piece has been delivered. You have 7 days from today to tell us about any damage, and 7 days to start a return.

You can cancel free of charge within 24 hours of placing your order, as long as it has not been dispatched: email hello@loftyn.ca with your order number. After that, a piece that has not been dispatched can still be cancelled, but the card processing fee and a 20% restocking fee apply.

To change the delivery address before your order is dispatched, email us with your order number.

Service levels, costs and lead times are on the delivery page.